Klinger emphasizes that training personnel should be part of any security plan. “The important thing going through the Sandy Hook report is the notion of buzzer systems. We have a lot of schools that have purchased a buzzer system and say, ‘Oh good, now we’re safe.’ Well you saw in the photos and in the report how easily [Lanza] breached that buzzer system. So if you don’t have a second and third line of defense, the buzzer system is essentially worthless,” she notes.
Klinger says the second line of defense is adequately training staff in how to screen individuals coming through the building. “We see thousands of times where you walk up, push the button and they let you in. They don’t screen to ask a visitor, ‘what can I help you with,’ or ‘what are you doing here,’ or even to find out what your demeanor is like, if you’re acting suspiciously, so there your first line is getting people who are trained to screen visitors.”
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